First time at richfarmgarden.com? Please take the time to read below:
ORDERING
FROM
RICH FARM GARDEN SUPPLY IS EASY
Ways to order:
Web site SHOPPING CART: Just click on the 'ADD TO CART'
Buttons for most products, a new browser screen will pop up for you to
manage your shopping cart entries, and your payment checkout - your
order is placed. Begin at PRODUCTS and
SERVICES menu - most items have the buttons. Trouble-see: Shopping Cart Help.
By MAIL: an order form.
(our mailing address is on the Order form)
Go to ORDER
FORM
page and print a copy of the form. (Help?)
Go to PRODUCTS and
SERVICES
Catalog . Jot down Catalog numbers, Unit prices, and fill in
Quantities and other information on your printed order
form.
(See: Shipping & Handling
Chart for amount to include or alternately send
an email with all of the order form information for a quote.)
Mail the completed form with check or money order to the address
shown
on the form.
For others who may not have access to this web site, please pass along
our request to be as specific as possible with product queries by mail,
and do not send money until prices are known.
Payment Forms
Use your major credit card, direct checking account debit, or PayPal
account with our shopping cart. Send through the mail: checks and
moneyorders denominated in US Dollars, US postage stamps, or cash.
RichFarmGarden.com hopes that your shopping experience is
enjoyable.
We are proud of the quality service and products that we offer.
And
we hope that you will tell your friends about us too. ENJOY!
Thank you.
We ship seeds and live plants to all 50 states of USA. We ship
seeds to the countries listed: Countries
Ordering
from
richfarmgarden
When we put the Rich Farm Garden
Supply catalog on the
world-wide-web,
we were one of the early pioneers of internet marketing of agriculture
products and live plants. Over those early years we experienced
many
surprises, including selling more in
an hour than we would have sold all year, simply because an article had
been published in a medical
journal
800 miles away. We've experienced having our phone lines jammed
with
people who were asking how to send an email or were still learning that
there is more information to be found on the screen when you scroll
down.
Growing and planting seasons varied as our geographic market expanded,
and we had customers with uses for some of these products that we never
would have dreamed. We have university research departments AND
hermits for
customers, - home gardeners and farmers - with every kind of
market. We've seen shortages of items in other areas that sent
new customers scrambling to buy
from us when we expected that we would just barely be a
supplement
to their supply. We've made a few changes since then to our
policies, and quite a few
to our systems, and we have added a few services; but we have tried to
keep the website simple and make as few changes to it as possible
except
of course to update the catalog. Our users know where to find
value.
We achieve very high standards in our quality of products
and
services
and offer excellent value by using methods that others do
not. Before placing your first order, read these terms and
the following pages:
(There is little repetition across these pages that is only along
themes
such as seasonal changes in service and weather, and agricultural
product ordering issues).
Frequently Asked Questions,
Returns and Refunds,
Plant
Shipping Notes,
Website and Trademark Terms
Of Use
We are proud to say that Rich Farm Garden
Supply from Winchester, Indiana, USA is successfully satisfying
customers
that are near to us, and customers that have contacted us from all over
the world.
Rich Farm Garden does not build S&H costs into the
catalog price of our products. This amount will be
added
automatically in the shopping cart checkout. For any order that
you
would
like us to ship directly to you, please allow (see: S&H
Fee Chart)
for this charge.
Add tax only if your order will be shipped to
an Indiana
address. Indiana Farmers and resellers may print a copy of the Sales
Tax exemption Certificate from:
www.in.gov then send the filled in form with
their mail order; or scan it's image in jpeg format and attach to an
email requesting a refund of the sales tax that was automatically added
to the shopping cart purchase. Send the email with form attached
to accounting@richfarmgarden.com with Subject heading: 'ST-exemption'
and
referencing the PayPal transaction number in the body, on the same day
that your order is placed. We will issue a PayPal refund of the
tax amount when your order is processed. Any forms not emailed
the same day as the order was placed, will not be accepted.
You are responsible for
discovering and complying with any government restrictions and assume
all expenses. You are responsible for any taxes and
duties with the exception of Indiana state sales tax We may not
ship some
products to specific destinations or may change shipping schedules to
certain destinations based on our experience or knowledge of problems
with
these. By shipping to your requested destination, we do not
imply any expertise in issues of the destination or areas
through which shipment will travel of rules, regulations, laws,
inspections, tariffs, etc.
Check the square on your order form to request no
substitutions, or
send an email upon checkout to tell us that you wish no substitutions;
however we can often provide very similar
varieties
or the next size plant without delaying your order or backordering
items. If the next size smaller plant is substituted
your account balance will be adjusted. Larger sizes will not be
charged
without your prior approval, we will send an email. In the event
of crop failure, product damage, or
other supply problem, richfarmgarden reserves the right, at our sole
discretion, to substitute similar product, hold order until next
available ship date, or refund money.
All
payments for
agricultural products made to richfarmgarden are taken as a contract to
produce, or for booking of product from planned inventories and
production that is to be
shipped at the Earliest Available Ship Date as is the standard in this
industry. All queries regarding shipping schedules
should be directed to shipdept@richfarmgarden.com and you should
understand that this will be our best estimate and is subject to
change without notice. If you would like to receive your product
after a
particular date, please send an email, referencing your transaction #,
and your schedule request. We will do our best to meet your
schedule, however orders can not be contingent on any particular
shipping schedule. Rich's knowledge of planting seasons and new
seed lot supplies may be used to make shipment scheduling judgments
such as holding orders for new lots that will be available.
Customers with special schedule needs should send email to allow
shipment of untested, marked Substandard or last year's stock,
etc.
Rich Farm Garden will either replace or refund for any
misshipped
product. We may need the product returned to us, so email
for instructions. Please contact
us before returning any item. We do not accept returns on seeds
or
plants that are properly shipped. Equipment parts that were properly
shipped must have our authorization
for returns. A 15% restocking charge will apply. We do not
take returns on electrical or electronic parts unless we have shipped a
part number other than ordered.
If you receive a package that is noticeably damaged,
make a note of it on the carrier's receipt when receiving the
package.
If, upon opening the package, there is internal damage, contact us and
the shipper immediately. You should provide
the following information in this email: (1) Order
Number (2) Carrier's name and bill number (3) Date and Time
shipment was received (4) Extent of the damage.
Pictures help, but do not send
these in first email. Just email that you have these. If
shipper takes responsibility for costs of
shipping damage, Rich Farm Garden will, at it's sole discretion, either
replace
the damaged product at the next available ship date, substitute a
similar product, or refund your payment for damaged product.
Our vegetable seeds are tested to meet prorogation
standards, our live plants are shipped in alive and good
condition. Planting conditions are beyond our control. There
is no warranty
on agricultural products, express or implied, including any implied
warranty of merchantability or fitness for a particular purpose and all
such warranties are specifically disclaimed. We will
not be held liable for incidental or consequential damages as a result
of the use of these products.
The maximum extent of our liability under, or arising from, this
transaction is limited to the amount of
payments completed for items yet unshipped.
Shipments will arrive with a Packing List /
Receipt
which will list each item that is in the shipment as well
as
shipping and handling charges and total charges. Be sure
that all items that were in the box and attached to outside
of
the box were found before disposing of any packing
material.
All transactions arising from use of this web site will be
governed by and construed in accordance with the
laws of the State of Indiana without reference to conflict of law
provisions.
We will safeguard your privacy and not sell or otherwise
share any personally identifying information such as names,
addresses
or email address. These will be used only for our communications
and direct transactions.
Rich Farm Garden and you agree to keep all communications
secure, and
not
to publish any letters, emails, special price offers, order forms, etc.
not intended by both parties to be published.
Important email notices and voice mail messages should not
be considered received until there
is a
response to the specific email message. Email
messages should be in plain text with no attachments, graphics, or
advertising. Never send the same email message more than once, or
to more than one richfarmgarden address. If you are not sure
whether a message has gone through, state in the second message that
you are repeating. Our system may automatically block your
communications without notice if it detects repeating messages or
multiple messages in a short time.
You will need to use the post, if you suspect that this has
happened.
There is a service fee of $40.00 for payments made to Rich
Farm Garden that are bounced, returned, or unfunded for any reason;
such an event can also be cause for delay of shipping time on other
future orders.
RichFarmGarden may refuse any order or cancel any
order. Commitments made by RichFarmGarden related to any
transaction arising from use of this website are revoked and void if
the buyer has not understood or agreed to these terms.
Having read these terms, understanding the risks and
schedule issues of mailorder agricultural products, and seeing what we
have pointed out that we do differently, you can see how we can provide
exceptional value. Our goal is to provide quality product at a
good price. We hope that you will join the people from around the
world who have been receiving these benefits for years in their trade
with richfarmgarden.
